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Position Details
Reference Number 18904
Position Title Service Desk Officer
Employment Type Casual
Department/Unit Service Desk
Location Latrobe Regional Hospital, Traralgon West
Enterprise Agreement Classification 10 - Victorian Public Health Sector (Health and Allied Services, Managers and Administrative Workers) Single Interest Enterprise Agreement 2021-2025 - Administration Officer Grade 1 Level 1
Salary $28.10 to $29.58
Hours 48
Position Summary

Service Desk Officer

  • $28.10 an hour + Casual loading
  • Casual
  • Rotating shifts of 7:00-15:30, 8:00-16:30, 14:30-23:00 7 days a week


Based in Gippsland, Latrobe Regional Health are looking for a Service Desk Officer to join our Service Desk team on a casual basis.


Our Service Desk team provides first level ICT support for all Gippsland Health Alliance members.


The Service Desk Officer is responsible for Providing Level 1 support to GHA members including triage incoming calls accurately and timely, ensuring relevant details are collected for Agency Support staff.


LRH employees enjoy access to:

  • Free access to our Staff Wellbeing Centre offering a range of health education and wellbeing services
  • Access to ongoing development through daily education sessions, bespoke training and career & study support
  • Tailored flexible work options to support work life balance, including ADO’s, 5 weeks leave, regional salary packaging and additional purchased leave
  • Fantastic social club activities and diverse and inclusive workplace activities
  • Workplace Wellbeing programs and activities uniquely designed for LRH staff


We are looking for candidates with:

  • Excellent customer service skills.
  • Excellent organisational and time management skills
  • Demonstrated understanding of computer systems.
  • Proven ability to work within a team environment.
  • Basic knowledge of computer systems.
  • Excellent interpersonal skills and the ability to work well as part of a team


For more information about this exciting opportunity, we encourage you to contact Elise Bailey on (03) 5136 5061 for a confidential discussion.


About LRH

LRH was proud to be the recipient of the 2022 Premier’s Health Service of the Year (Medium) Award.  This prestigious award recognises the amazing work of our team in driving change and improvement in the health outcomes for the Victorian community.

We are located 150 km east of Melbourne, and LRH is the regional provider of a broad range of specialist health services including hospital based, sub-acute and mental health services across Gippsland.

Now is an exciting time to join the LRH team, with $223.5 million expansion recently completed, offering improved maternity and paediatric facilities, larger intensive care unit, increase medical and surgical beds and additional operating theatres.


Explore all the great things happening at LRH – and take the next step on your career journey by submitting your application for this and other roles here -


Diversity and Inclusion

We actively embrace workforce diversity, equity and inclusion, and encourage applications from across our community, including Aboriginal and Torres Strait Islander people.  LRH’s Aboriginal Hospital Liaison Officer is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted on (03) 5173 8653.


IMPORTANT:  All staff employed in the healthcare sector are required to be vaccinated for 3 COVID-19 doses and current season influenza vaccination, unless a valid medical exemption applies.

Selection Criteria Essential: Fully Vaccinated against COVID-19
Contact Person Elise Bailey
Contact Number (03) 5136 5061
Alternate Contact Person Thomas Burton
Alternate Contact Number (03) 5136 5040
Closing Date 05/04/2024
Position Description
Service Desk Officer PD - 2023.pdf Open
Application Guide View Guide
Please note that this position will close at 11:59pm (AESDT) on the closing date.
Please ensure your application is submitted before this time as we do not accept late applications.